Cancellation & Refund

Cancellation Before Shipment

You may cancel your order free of charge within 12 hours of placing it, provided it has not yet been shipped. Please contact our customer service team as soon as possible to request a cancellation, and we will process a full refund.

Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled. Please wait for the order to be delivered and then initiate a return as described below.

Return Eligibility

We accept returns within 7 days of delivery, provided the product is unused, undamaged, and returned in its original packaging with all tags and accessories intact.

Items Not Eligible for Return

• Used or burned candles
• Custom or personalised orders
• Items purchased during clearance or final sale

How to Initiate a Return

Log in to your account and go to Account > Orders to request a return, or contact our customer service team with your order number and reason for return.

Return Shipping

Return shipping costs are borne by the customer, unless the item received was damaged, defective, or incorrect, in which case we cover the cost of return pickup.

Inspection and Approval

Once we receive your returned item, our team will inspect it within 3-5 business days and notify you of the approval or rejection of your return.

Refund Process

Approved refunds for online payments are credited to your original payment method within 5-7 business days of approval.

Refunds for COD Orders

Since Cash on Delivery orders have no online payment method to refund to, approved refunds are processed via bank transfer. You will be asked to share your bank account details for this purpose.

Damaged or Defective Items

If you receive a damaged or defective item, please report it within 48 hours of delivery along with photos of the product and packaging. We will arrange a free replacement or a full refund.

Wrong Item Received

If you receive the wrong item, please report it within 48 hours of delivery. We will arrange a free return pickup and send you the correct item or a full refund, as you prefer.